Responsible Gaming — Play Smart, Stay in Control with 999bad

1 Age Restriction and Verification

999bad takes age verification seriously. All new accounts are subject to a mandatory Know Your Customer (KYC) process before any withdrawal can be processed. During this process, you will be required to submit a valid government-issued photo identity document — such as a National Identity Card (NID) or passport — confirming that you are aged 18 or over.

If we receive credible information or have reasonable grounds to suspect that a registered account is being operated by or on behalf of a minor, that account will be suspended immediately pending investigation. Any funds deposited by a minor will be returned to the original payment source, and the account will be permanently closed.

1.1 Protecting Minors in Your Household

If you share a device with young people in your household, we strongly recommend the following precautions:

• Never save your 999bad login credentials in your browser's auto-fill or password manager on a shared device;
• Always log out of your 999bad account before leaving a shared device unattended;
• Consider using dedicated parental control software to restrict access to gambling websites on devices used by children;
• Store any physical payment cards (bKash-linked cards, bank cards) securely and out of reach of minors.

If you believe a minor has accessed your account, contact the 999bad support team immediately at [email protected] so we can take swift protective action.

2 Recognising Problem Gambling

The vast majority of people who enjoy gambling on 999bad do so safely and within their means. However, for a small number of individuals, gambling can develop into a pattern that causes genuine harm — financially, emotionally, and socially. Being able to recognise the early warning signs is the first and most important step.

2.1 Warning Signs — Ask Yourself Honestly

If you answer "yes" to three or more of the following questions, we strongly encourage you to use one of the responsible gaming tools described on this page or to contact our support team for confidential guidance:

• Do you find yourself spending more money on gambling than you originally planned or can comfortably afford?
• Do you chase losses — increasing your bets in an attempt to recover money you have already lost?
• Have you borrowed money, sold possessions, or used funds set aside for rent, food, or bills in order to gamble?
• Do you feel anxious, irritable, or restless when you are not gambling, or when you try to cut back?
• Have you lied to family members or friends about how much time or money you spend on gambling?
• Has gambling negatively affected your work, studies, relationships, or sleep?
• Do you gamble to escape stress, anxiety, depression, or personal problems rather than for entertainment?
• Have you previously tried to cut down or stop gambling but found that you were unable to do so?

These are not signs of weakness or moral failure. Problem gambling is a recognised health condition, and there is no shame in acknowledging it. 999bad is here to help, and our responsible gaming tools are available to every player on the platform at no charge.

3 Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is a personal deposit limit. 999bad allows all registered members to set a cap on the total amount they can deposit into their account over a defined time period.

3.1 How Deposit Limits Work

You can choose to set a deposit limit on a daily, weekly, or monthly basis. Once the limit you have set is reached, no further deposits will be accepted into your account until the relevant time period resets. For example, if you set a weekly deposit limit of ৳5,000, the platform will decline any deposit attempt that would bring your weekly total above that threshold.

3.2 Setting or Adjusting Your Deposit Limit

To set or modify a deposit limit on your 999bad account:

1. Log in to your 999bad account via the login page;
2. Navigate to the Account Settings or Responsible Gaming section of your profile;
3. Select "Deposit Limits" and choose your preferred time period (daily, weekly, or monthly);
4. Enter the maximum amount in Bangladeshi Taka (৳) that you wish to deposit within that period;
5. Confirm your selection. The limit will be applied immediately to your account.

If you require assistance setting a deposit limit, contact the 999bad support team at any time — we are available 24 hours a day, 7 days a week.

4 Time-Out and Cool-Off Features

Sometimes all you need is a short break. The 999bad time-out feature allows you to temporarily suspend access to your account for a defined period without permanently closing it. This is ideal if you feel your play is becoming more frequent than you would like, or if you simply want to step away from gambling for a while to regain perspective.

4.1 Available Time-Out Durations

999bad offers the following standard time-out periods:

• 24 hours — a short break, effective immediately;
• 7 days — a one-week pause on all gambling activity;
• 30 days — a one-month cool-off period;
• 90 days — a three-month extended break;
• Custom duration — contact support to arrange a bespoke time-out period if none of the above suits your needs.

4.2 What Happens During a Time-Out

During an active time-out period, your account will be fully suspended. You will not be able to log in, place bets, play casino games, or make deposits. Any promotional communications from 999bad will also be paused for the duration of your time-out. Your account data and any remaining balance will be preserved safely and will be accessible once the time-out period expires.

To activate a time-out, log in to your account and go to the Responsible Gaming section of Account Settings, or contact the support team directly and we will apply the time-out to your account immediately.

5 Self-Exclusion

Self-exclusion is our most powerful player protection tool and is intended for players who feel that gambling has become, or is at risk of becoming, a serious problem in their lives. When you self-exclude from 999bad, your account is permanently deactivated for the duration of the exclusion period and cannot be reactivated early under any circumstances.

5.1 Self-Exclusion Periods

999bad offers the following self-exclusion options:

• 6 months — minimum self-exclusion period;
• 1 year;
• 3 years;
• 5 years;
• Permanent — your account is closed indefinitely with no option for future reinstatement.

5.2 How to Request Self-Exclusion

To initiate self-exclusion on your 999bad account:

1. Contact the 999bad support team directly at [email protected] and clearly state that you wish to self-exclude;
2. Specify your preferred exclusion duration from the options above;
3. The support team will process your self-exclusion immediately — typically within one hour of receiving your confirmed request;
4. You will receive an email confirmation once your account has been deactivated.

Any balance remaining in your account at the time of self-exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, or Upay) within seven business days of the request being processed.

5.3 After the Exclusion Period Ends

Once a non-permanent self-exclusion period has elapsed, your account will not be automatically reactivated. You must contact the support team and complete a reinstatement review, which includes a 7-day additional reflection period before access is restored. This process is in place to ensure that reinstatement is a considered decision and not an impulsive one.

6 Additional Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, 999bad provides a range of supplementary tools to help you maintain healthy gambling habits over the long term.

All player protection tools are available free of charge and can be activated or adjusted at any time by logging into your account settings or by contacting the 999bad support team directly.

7 Getting Support and Help

If you feel that gambling is becoming a problem — or if someone you care about is struggling — please do not hesitate to reach out. There is no shame in asking for help, and acting early is always better than waiting.

7.1 Confidentiality Guarantee

Every conversation you have with the 999bad responsible gaming team is treated as strictly confidential. Your request for help or account restriction will never be shared with any third party outside of the minimum necessary account administration, and it will have no bearing on your eligibility to use the platform in the future once any exclusion period has ended.

7.2 Supporting a Friend or Family Member

If you are concerned about someone close to you — a family member, friend, or colleague in Bangladesh — who may be experiencing gambling-related harm, we encourage you to approach the conversation with compassion and without judgement. Practical steps include encouraging them to use the 999bad self-exclusion tools, offering to accompany them to speak with a professional counsellor, and ensuring they know that help is readily available without stigma.

8 Safer Gambling Tips

The following practical guidelines form the foundation of a healthy, sustainable approach to gambling on the 999bad platform. We recommend that every player — whether new or experienced — reads and reflects on these principles regularly.

• Set a budget before you play — decide in advance the maximum amount you are willing to spend in a session and treat it as an entertainment expense, not an investment;
• Never gamble with money you cannot afford to lose — do not use funds earmarked for rent, utilities, food, education, or family responsibilities;
• Accept that losses are part of the game — no betting strategy guarantees profit; the house edge is real, and chasing losses is one of the most harmful patterns in gambling behaviour;
• Set time limits — decide how long you will play before you start, and stick to that limit regardless of whether you are winning or losing;
• Take regular breaks — step away from the screen, hydrate, stretch, and give yourself time to think clearly before continuing a session;
• Do not gamble under the influence — alcohol, certain medications, or extreme emotional states (anger, grief, severe stress) impair judgement and lead to decisions you may regret;
• Keep gambling in perspective — it should be one small part of a balanced life that includes relationships, hobbies, exercise, and work or study;
• Use the tools available to you — deposit limits, session time limits, loss limits, and reality check reminders exist precisely to help you stay in control; there is no good reason not to use them;
• Be honest with yourself — periodically review your gambling habits and compare them against the warning signs in Section 2 of this page.